Documentation Trench

Article 1 — Data Controller

The data controller for this website is PixelCraftWorky, registered at 080352, Str. Negru Vodă nr. 117C, Giurgiu, Jud. Giurgiu, Romania. All inquiries regarding personal data processing should be directed to [email protected].

Article 2 — Data We Collect

We collect personal data that you voluntarily provide through our contact forms, including:

• Full name
• Email address
• Project details and inquiry content
• Service interest selection

We also automatically collect standard web analytics data including IP addresses, browser type, operating system, referral URLs, and page visit duration through privacy-respecting analytics tools.

Article 3 — Purpose of Processing

Your personal data is processed for the following purposes:

• Responding to your inquiries and providing requested service information
• Project scoping, quoting, and service delivery
• Sending service-related communications (invoicing, project updates, delivery notifications)
• Improving our website functionality and user experience
• Legal compliance with applicable Romanian and EU regulations

Article 4 — Legal Basis for Processing

We process personal data under the following legal bases as defined by the General Data Protection Regulation (GDPR):

• Consent (Art. 6(1)(a)): When you submit a contact form, you consent to the processing of your data for the stated purposes.
• Contractual necessity (Art. 6(1)(b)): Processing required to perform a contract or take pre-contractual steps at your request.
• Legitimate interest (Art. 6(1)(f)): For website analytics and security measures necessary for our legitimate business operations.

Article 5 — Data Retention

Personal data submitted through contact forms is retained for a maximum of 24 months from the date of submission, unless an ongoing business relationship requires extended retention. Analytics data is aggregated and anonymized after 12 months.

Article 6 — Data Sharing & Third Parties

We do not sell, trade, or rent your personal data to third parties. Data may be shared with:

• Hosting infrastructure providers (data processed within the EU)
• Email communication services used for responding to your inquiries
• Payment processors (Stripe) solely for transaction processing when you initiate payment

All third-party processors are bound by Data Processing Agreements (DPAs) ensuring GDPR compliance.

Article 7 — Your Rights (GDPR)

Under the General Data Protection Regulation, you have the following rights:

• Right of Access (Art. 15): Request a copy of all personal data we hold about you.
• Right to Rectification (Art. 16): Request correction of inaccurate personal data.
• Right to Erasure (Art. 17): Request deletion of your personal data ("right to be forgotten").
• Right to Restriction (Art. 18): Request restriction of processing in certain circumstances.
• Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format.
• Right to Object (Art. 21): Object to processing based on legitimate interests.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Article 8 — Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encrypted data transmission (TLS/SSL), access controls, regular security assessments, and secure data storage practices aligned with industry standards.

Article 9 — International Data Transfers

All personal data is processed within the European Economic Area (EEA). Should any data transfer outside the EEA become necessary, we will ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) as approved by the European Commission.

Article 10 — Changes to This Policy

We reserve the right to update this Privacy Policy at any material changes. The latest version will always be available on this page with the updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.

Article 11 — Supervisory Authority

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP) at www.dataprotection.ro.

Article 1 — Agreement to Terms

By accessing or using the services provided by PixelCraftWorky, registered at 080352, Str. Negru Vodă nr. 117C, Giurgiu, Jud. Giurgiu, Romania ("the Company"), you agree to be bound by these Terms of Service. If you do not agree, do not use our services.

Article 2 — Scope of Services

PixelCraftWorky provides digital design and interface systems services, including but not limited to: UI/UX interface architecture, responsive design mockups, interactive prototype systems, design system creation, mobile-first interface design, brand identity systems, conversion-focused landing pages, dashboard design, and Figma-to-code handoff services.

Article 3 — Project Engagement & Quoting

All projects begin with a detailed scope document and fixed-price quote. Quotes are valid for 14 calendar days from the date of issue. Any modifications to the approved scope will be documented as a Change Order with adjusted pricing before work commences on additional requirements.

Article 4 — Payment Terms

Payment terms are as follows:

• 50% deposit is required before project commencement
• Remaining 50% is due upon final delivery and approval
• All invoices are payable within 14 calendar days of issuance
• Late payments incur a 1.5% monthly interest charge
• All prices are quoted in USD unless otherwise specified

Article 5 — Delivery & Timelines

Estimated delivery timelines are provided in each service listing and project quote. While we strive to meet all deadlines, timelines are estimates and not guaranteed. The Company will notify the client promptly of any anticipated delays and propose adjusted timelines where applicable.

Article 6 — Intellectual Property & Ownership

Upon full payment, all intellectual property rights for the delivered work product are transferred to the client. This includes all design files, mockups, prototypes, component libraries, and associated documentation created specifically for the client's project. The Company retains the right to display completed work in portfolio and case studies unless otherwise agreed in writing.

Article 7 — Revision Policy

Each project includes two (2) rounds of revisions at no additional cost. Revisions beyond the included rounds are billed at $75/hour. Revision requests must be consolidated and submitted within 5 business days of each delivery milestone.

Article 8 — Client Responsibilities

The client is responsible for providing timely feedback, required brand assets (logos, brand guidelines, content), and access to necessary platforms. Delays in client-provided materials may impact project timelines proportionally.

Article 9 — Limitation of Liability

The Company's total liability shall not exceed the total amount paid by the client for the specific project giving rise to the claim. PixelCraftWorky shall not be liable for indirect, incidental, consequential, or punitive damages arising from the use of delivered design work.

Article 10 — Termination

Either party may terminate a project agreement with 14 days' written notice. Upon termination, the client is responsible for payment of all work completed up to the date of termination, including any non-refundable third-party costs incurred.

Article 11 — Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Romania. Any disputes shall be subject to the exclusive jurisdiction of the courts in Giurgiu, Romania.

Article 12 — Contact

For questions regarding these Terms of Service, contact PixelCraftWorky at [email protected].

Article 1 — What Are Cookies

Cookies are small text files stored on your device when you visit a website. They are widely used to make websites function properly, improve user experience, and provide information to website operators. This Cookie Policy explains how PixelCraftWorky uses cookies on this website.

Article 2 — How We Use Cookies

We use cookies for the following purposes:

• Essential Cookies: Required for basic website functionality including navigation, session management, and security. These cannot be disabled.
• Preference Cookies: Remember your settings and choices (such as cookie consent status) to provide a personalized experience.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. This helps us improve site performance and content.

Article 3 — Specific Cookies We Use

Article 4 — Third-Party Cookies

We may use third-party services that set cookies on your device:

• Google Analytics: For anonymous website usage analysis. Google's privacy policy applies.
• Stripe: For secure payment processing. Stripe's privacy policy applies.

These third parties have their own privacy policies governing the use of cookies they set.

Article 5 — Managing Cookies

You can control and manage cookies through:

• Our cookie consent banner (appears on first visit)
• Your browser settings — most browsers allow you to block or delete cookies
• Browser-specific opt-out tools (e.g., Google Analytics Opt-out Browser Add-on)

Note: Disabling essential cookies may impair website functionality.

Article 6 — Updates to This Policy

This Cookie Policy may be updated periodically. Changes will be reflected on this page with a revised date. For questions, contact [email protected].

Article 1 — Refund Eligibility

PixelCraftWorky (registered at 080352, Str. Negru Vodă nr. 117C, Giurgiu, Jud. Giurgiu, Romania) is committed to delivering quality design services. Refunds are evaluated under the following conditions:

Article 2 — Cancellation Before Project Commencement

If a project is cancelled before any work has commenced, the full deposit will be refunded within 14 business days. No administrative fees will be deducted for pre-commencement cancellations.

Article 3 — Cancellation During Project

If a project is cancelled after commencement:

• Work completed up to the cancellation date will be billed proportionally
• The deposit is non-refundable for work already performed
• All completed deliverables will be transferred to the client upon payment for work completed
• Any overpayment beyond completed work value will be refunded within 14 business days

Article 4 — Dissatisfaction with Deliverables

If you are dissatisfied with delivered work:

1. Submit a detailed written request specifying areas of concern within 7 days of delivery
2. We will review the request and respond within 3 business days
3. We will offer up to two (2) additional revision rounds at no extra cost to address the specified concerns
4. If dissatisfaction persists after revision rounds, a partial refund may be negotiated based on the scope of unresolved issues

Article 5 — Non-Refundable Items

The following are non-refundable:

• Third-party costs already incurred (stock licenses, font purchases, API fees)
• Work completed and approved at intermediate milestones
• Services rendered under a Change Order approved by the client
• Digital assets delivered and downloaded by the client

Article 6 — Force Majeure

In the event of force majeure circumstances (natural disasters, government actions, pandemics, technical infrastructure failures beyond our control), project timelines may be extended. If delivery becomes impossible due to force majeure, a full refund of any prepaid amounts will be issued within 30 days.

Article 7 — Refund Process

To request a refund:

1. Email [email protected] with your project reference and reason for the refund request
2. We will acknowledge receipt within 2 business days
3. A decision will be communicated within 10 business days of the initial request
4. Approved refunds are processed within 14 business days via the original payment method

Article 8 — Dispute Resolution

In the event of a dispute regarding refunds, both parties agree to attempt resolution through good-faith negotiation before pursuing any legal remedies. Disputes not resolved through negotiation shall be subject to the jurisdiction of the courts in Giurgiu, Romania.

Article 9 — Contact

For refund inquiries, contact PixelCraftWorky at [email protected] or call +40 734 852 091.